Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Stoke-on-Trent
GPhC Registration No. 9012511
Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Stoke-on-Trent collects, uses, and protects your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Stoke-on-Trent is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Stoke-on-Trent and the surrounding UK. As a data controller, we are responsible for any personal information you provide to us through our services.

2. What Data We Collect

We collect the following categories of personal data when you use our services:

• Identity data: Full name, date of birth, gender
• Contact data: Email address, phone number, delivery address
• Health data: Medical history, current medications, weight, BMI, and other clinical information necessary for safe prescribing
• Payment data: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data

Health data is classified as special category data under UK GDPR. We process this data on the basis of providing healthcare services and with your explicit consent.

3. How We Use Your Data

We use your personal data for the following purposes:

• To assess your suitability for weight loss treatments and issue prescriptions safely
• To dispense and deliver your medication, typically within 1 working day of pharmacist approval
• To maintain your patient records and ensure continuity of care
• To communicate with you about your orders, consultations, and treatment
• To comply with our legal and regulatory obligations as a registered pharmacy
• To send you relevant health information or service updates where you have consented

We will never sell your personal data to third parties or use it for unsolicited marketing without your explicit consent.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site so we can improve it
• Functional cookies: Remember your preferences and personalise your experience

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of our website.

5. Third-Party Sharing

We may share your data with trusted third parties only where necessary and lawful, including:

• Independent prescribers or clinicians involved in your care
• Secure payment processors to handle transactions
• Delivery partners to fulfil your medication order
• IT and platform providers who support our website under strict data processing agreements
• Regulatory bodies such as the GPhC, NHS, or law enforcement where legally required

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of your last consultation, in line with NHS and pharmacy regulatory guidance. Financial records are retained for 6 years. After the applicable retention period, your data is securely deleted or anonymised.

7. Data Security

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All health data is stored on encrypted, secure servers. Access is restricted to authorised personnel only.

8. Your Privacy Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You may also object to certain processing, request data portability, or withdraw consent at any time where consent is the lawful basis. To exercise any of these rights, please contact us directly. We will respond to all data-related requests within 48 hours.

9. Contact Us

If you have any questions or concerns about how we handle your personal data, please get in touch:

Pharmacy Weight Loss Stoke-on-Trent
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.